CTC Lights LLC

Privacy Policy

Effective Date: September 2025

CTC Lights LLC (“CTC Lights,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard the information you provide to us through our website, text messages, emails, phone calls, in-person interactions, and third-party platforms used for our business operations.

1. Scope of Policy

This Privacy Policy applies to all interactions with CTC Lights LLC, including through our website, text messages, phone calls (including recorded or transcribed calls), emails, social media, in-person communication, and any third-party platforms used for scheduling, billing, customer management, or marketing.
By requesting a quote, soliciting services, or communicating with us through any method, you agree to the practices described in this Privacy Policy.

2. Information We Collect

2.1. Personal Information
We may collect the following types of personal information:

• Name, address, phone number, and email address

• Property location and project details

• Photos or videos of your home or installation area (before and after service)

• Payment and billing information (processed securely through QuickBooks or equivalent systems)

• Call recordings and transcriptions for quality and training purposes

• Text message and email correspondence related to services

2.2. Automatically Collected Information
When you visit our website or communicate electronically, we may automatically collect:

• Browser type, device, and operating system

• IP address and approximate geographic location

• Date, time, and pages visited

• Clicks and interactions on forms or links

3. How We Use Information

We use your information to:

• Provide and manage quotes, installations, removals, and warranty services

• Schedule, confirm, and communicate about appointments

• Process payments and issue invoices

• Send updates, maintenance reminders, and seasonal promotions

• Improve our services, operations, and customer experience

• Comply with applicable laws, regulations, or legal obligations

4. Marketing and Communication Consent

By providing your contact information, you consent to receive phone calls, text messages, and emails from CTC Lights LLC related to your quote, installation, removal, or seasonal offers.
We may use your contact information to send reminders, promotional messages, or updates about our services.

You may opt out of marketing communications at any time by:

• Replying “STOP” to text messages, or

• Clicking “Unsubscribe” in any marketing email

This consent complies with the Telephone Consumer Protection Act (TCPA) and the CAN-SPAM Act.

5. Photography and Media Use

By engaging our services, you authorize CTC Lights LLC to photograph and record video of your installation or property for documentation, quality control, and marketing purposes.
We may use these materials on our website, social media, and advertising platforms.
CTC Lights will not publish personally identifying information such as addresses, names, or identifiable faces without your consent.

6. Sharing of Information

We may share limited information with trusted third-party service providers who assist in:

• Payment processing (e.g., QuickBooks, banking institutions)

• Scheduling and CRM systems (e.g., Zapier, Google Workspace)

• Marketing automation or email systems

• Website hosting and analytics

These third parties are only authorized to use your information as necessary to perform their designated functions and are bound by confidentiality agreements.

We do not sell your personal information to any third party.

7. Data Retention and Security

CTC Lights uses secure methods to store and transmit data, including encryption, access control, and audit logs.
We retain information for as long as necessary to fulfill the purposes outlined in this Policy or as required by law.
While we take reasonable measures to protect your data, no online system can guarantee absolute security.

8. Your Rights and Choices

Depending on your location and applicable law (including the California Consumer Privacy Act, or CCPA), you may have the right to:

• Request access to the personal information we hold about you

• Request correction or deletion of your personal data

• Opt out of marketing communications

• Withdraw consent for future data use

To exercise any of these rights, contact us at quote@ctc-lights.com.

9. Call Recordings and AI Transcription

Our phone system may record or transcribe calls for training, quality assurance, and documentation purposes.
By calling or communicating with us, you consent to these recordings.
Transcriptions may be processed using secure third-party AI systems (such as M1) in compliance with privacy and data security standards.

10. Cookies and Website Analytics

Our website may use cookies, tracking pixels, and analytics tools (such as Google Analytics) to understand visitor behavior and improve performance.
You can control or disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.

11. Children’s Privacy

CTC Lights does not knowingly collect personal information from individuals under the age of 18.
If we discover that such data has been collected inadvertently, it will be deleted immediately.

12. Changes to This Policy

We may update this Privacy Policy from time to time without prior notice.
The most current version will always be available on our website at www.ctc-lights.com.
Your continued use of our services after any changes constitutes acceptance of the updated Policy.

13. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact:
📧 quote@ctc-lights.com
🌐 www.ctc-lights.com